Ryflux Terms of Use

The Ryflux platform ("Ryflux", "the Platform") is operated by A1 Global, Lda., with registered office in Lisbon, Portugal (hereinafter "the Company").

Ryflux is a professional communication channel between real estate agents, and between agents and their clients, which helps the parties establish, automatically, agreements on specific terms between them, in particular amounts, means and timing of payment, commissions, and other terms of collaboration. Ryflux is not a real estate agency, is not a listings portal, does not provide real estate mediation services within the legal meaning of that term, and does not enter into, or cause the entering into of, contracts; it merely provides the technical infrastructure that allows the parties to record and formalise between themselves the terms they agree.

2.1. Creating an account on Ryflux entails full acceptance of these Terms of Use and of the Privacy Policy.

2.2. External users who interact with the Platform through shared links (agents without an account, private individuals), without creating an account of their own, accept the terms applicable to the specific interaction at the moment they submit data through the Platform’s forms.

3.1. Ryflux provides, among others, the following features: Protected Viewing Request, Live Client and Property Dashboard, Market Pulse, Collaborative Profile, Collaboration Index, and mechanisms for sharing external properties.

3.2. The available subscription plans (Essential, Premium) and their prices are set out on the Platform and may be updated on at least 1 (one) month’s notice.

4.1. The user undertakes to provide true, complete and up-to-date information at the time of registration, including, where applicable, a valid AMI licence.

4.2. The user is responsible for keeping their account access credentials confidential.

4.3. The Company reserves the right to suspend or close accounts that provide false information or that breach these Terms.

5.1. The user is solely responsible for the content they publish on the Platform, including property descriptions, photographs, and client information.

5.2. The user retains all rights in the content they publish or send to their clients through the Platform. The Company claims no ownership of that content, and merely provides the technical infrastructure required for its publication, transmission and presentation through the Platform.

5.3. The user warrants that they hold the necessary rights, or the rights holder’s due authorisation, to publish any photograph or visual content on the Platform.

5.4. It is expressly prohibited to reproduce, without the rights holder’s authorisation, photographs or copyright-protected content belonging to third parties.

6.1. Ryflux provides two equivalent routes for a user to share an external property with their client: "Send Link" (a direct reference to the original third-party listing) and "Send Property" (the user’s own listing, created with their own content or duly authorised third-party content, by manual upload). Both routes operate on the same principle and are subject to the same conditions under these Terms, the only difference between them being the origin of the content displayed.

6.2. Where the user chooses "Send Property", with content submitted by manual upload, they are solely responsible for ensuring they hold the necessary rights or authorisations over that content, whether their own or a third party’s.

6.3. The Company is not responsible for content submitted through the upload tools provided on the Platform, without prejudice to clause 6.5.

6.4. It is prohibited to use any automated means, robot, or large-scale extraction tool (scraping) to access, copy, or extract content or data from the Platform, to attempt to circumvent any technical access limitations, or to use the Platform to build or train a competing product or service.

6.5. Notice and Takedown. Any rights holder who considers that content published on the Platform infringes their rights may notify the Company at suporte@ryflux.com. The Company will assess the notification and, where applicable, remove the content in question, in accordance with Article 14 of Directive 2000/31/EC and Article 6 of Regulation (EU) 2022/2065 (Digital Services Act).

7.1. The Company owns all rights in the Platform, including the software, the design, the Ryflux brand, and all underlying technology, as well as any future improvements, updates or developments.

7.2. Nothing in these Terms transfers any intellectual property right in the Platform to the user; the user is granted only a limited, non-exclusive and non-transferable licence to use the Platform for the purposes set out in these Terms, for the duration of their subscription.

8.1. The "External Collaborations" section of the Platform provides mechanisms distinct from those referred to in clause 6, through which a user may formalise a Viewing Request with another agent (with or without a Ryflux account) or with a private individual, as applicable to the scenario.

8.2. The sharing terms, commission, and other terms recorded through these mechanisms are associated with a timestamped record, created at the moment of acceptance by the parties involved.

8.3. See clause 12 as to the legal nature of these records.

9.1. The Collaboration Index is calculated on the basis of indicators of the user’s collaborative behaviour on the Platform, and does not reflect third-party assessment nor constitute any guarantee of service quality.

9.2. The user controls the public visibility of their Collaboration Index, Collaborative Profile and Individual Profile, through the voluntary sharing controls available in their dashboard.

9.3. The Company may change the methodology for calculating the Collaboration Index, the metrics that make it up, or any other aspect of how it works, on at least 1 (one) month’s prior notice to the user. If the user does not agree with the change, they may cancel their subscription at any time, without penalty, under clause 14.2.

10.1. The processing of personal data by Ryflux is governed by the Privacy Policy made available on the Platform, in accordance with the General Data Protection Regulation (GDPR).

10.2. End-client data (buyers, owners) entered by users on the Platform is processed partially and in a limited manner on the screens shared by link, as designed into the specific features of each dashboard.

10.3. End-client contact details (telephone, email) are never stored in full by Ryflux. Only partial data (for example, the last digits of a telephone number, the initial characters of an email address) is stored and displayed, where applicable, so that professionals can recognise one another. No user, including the Company itself, has access to an end client’s full contact details through these mechanisms.

11.1. Subscription plan prices are shown on the Platform always stating clearly whether or not the amount shown includes VAT at the applicable statutory rate, as the case may be. That statement is always present whenever any payment is requested from the user.

11.2. The Company may increase subscription plan prices at any time, on at least 1 (one) month’s prior notice to the user before the date on which the new price takes effect. If the user does not agree with the new price, they may cancel their subscription at any time, without penalty, under clause 14.2.

11.3. There is no right to the return or refund of amounts already paid, including, without limitation, where the user reports a technical error ("bug"), temporary unavailability, or any other problem with the operation of the Platform. This clause does not affect the user’s right to cancel their account at any time under clause 14.2, ceasing to incur any future monthly charges from that cancellation onwards.

11.4. The subscription is charged monthly, automatically, on the date corresponding to the subscription start date in each month, using the payment method associated with the user’s account. The user receives an invoice or receipt for each payment processed.

11.5. If payment is not successfully processed on the monthly renewal date, access to the Platform is blocked, or its usability limited, with immediate effect. The user has a period of 1 (one) month from that date to settle the outstanding payment, after which the Company may close the account, without prejudice to the amounts owed remaining due.

12.1. The mechanisms provided through Ryflux (including, without limitation, Protected Viewing Requests, Exclusivity Invitations, and Protected Sharing or Mediation Documents) help the parties establish, automatically, agreements on specific terms, such as commission, timing of payment, and other terms of the collaboration, and to record that agreement, with evidentiary value as to its date, content and the acceptance recorded by each of them. These mechanisms do not in any case constitute the entering into of a contract by the Company or through it.

12.2. That evidentiary value concerns only the ability of the record to be used as evidence between the parties involved, should a dispute arise between them. It does not in any case mean that the Company guarantees, supervises, or is responsible for performance of that commitment.

12.3. The Company is not a party to any agreement recorded through the Platform, does not guarantee its performance, and is not responsible for the breach of any term recorded by either party, regardless of whether or not the record in question has evidentiary or legal value as a document. Resolving any breach is always a matter exclusively between the parties to the agreement.

12.4. The sole purpose of this recording mechanism is to strengthen the security, trust and comfort of the agent’s work, by leaving clear proof of what was agreed and by whom it was accepted, and it does not, in itself, constitute a mediation service, a guarantee, or intervention by the Company in the relationship between the parties.

12.5. The mechanisms provided through the Platform constitute a structured and organised substitute for the informal means of communication (in particular email and instant messaging applications) through which real estate agents traditionally exchange information with one another about business terms. Use of these mechanisms does not create, for the Company, any obligation, liability, or legal position different from that which any provider of a communications service would have had if the same terms had been exchanged by that route. As regards the content of the communications and agreements recorded between users, the Company acts as a mere technical intermediary, with no interest or involvement in the content, validity, or performance of the agreements the parties choose to record through the Platform.

12.6. These mechanisms do not replace, and are not intended to replace, any formal legal instrument the parties must or wish to enter into between themselves, including, where applicable, a Real Estate Mediation Agreement (CMI) or other contractual document. Their sole purpose is to reduce friction and the risk of misunderstanding between the parties, through a clear and dated record of what was agreed. It is always for the parties to assess whether, and when, they should formalise their relationship through the legal instruments proper and appropriate to each situation.

13.1. The Company does not guarantee the accuracy, completeness or currency of the information entered by users on the Platform, including property data, prices, and availability.

13.2. Without prejudice to mandatory provisions of law, the Company’s liability to the user, for any cause connected with use of the Platform, is limited to a maximum of the amount paid by the user in the month immediately preceding the event giving rise to the liability.

13.3. The Company is not liable for losses arising from deals that do not complete, commissions that go unpaid, or disputes between users and third parties, without prejudice to clause 12.

13.4. The Company does not ensure, guarantee, or certify the legal validity or contractual binding force of any agreement recorded through the Platform, nor is it responsible, in any circumstance, for the breach of terms agreed between users, or between users and third parties. The Company remains entirely and wholly apart from any breach by the parties to those agreements.

14.1. Term. The user’s subscription runs for monthly periods, renewed automatically at the beginning of each month, unless the user cancels before the next renewal.

14.2. Cancellation by the user. The user may cancel their subscription at any time, through the Platform. Cancellation takes effect at the end of the current monthly period, with no pro rata refund of the amount already paid for that period, without prejudice to clause 11.3.

14.3. Termination for breach. Either party may terminate this Agreement with immediate effect, by written notice, if the other party materially breaches any obligation under these Terms.

14.4. Suspension or termination by the Company. The Company reserves the right to suspend, restrict or close the user’s access to the Platform, with or without prior notice, whenever it considers in good faith and at its discretion that the user or any action of theirs constitutes improper, abusive or fraudulent use of the Services, breaches laws, regulations or these Terms, threatens the integrity, security or functionality of the Platform, or represents a risk to the reputation, operations, rights or security of the Company, of other users, or of the Services. Suspension or termination under this clause gives the user no right to compensation or to a refund of any amounts already paid.

Nothing in these Terms creates a relationship of agency, partnership, or representation between the Company and its users, or between users of the Platform themselves.

The Company is not liable for any delay in or failure to perform its obligations resulting from circumstances beyond its reasonable control, including, without limitation, strikes, fire, flood, legislative or administrative acts, third-party supplier failures, or interruptions to internet services or technological infrastructure.

Each party undertakes to keep confidential any non-public information of the other party to which it has access in connection with use of the Platform, and not to disclose it to third parties or use it for purposes unrelated to the relationship between the parties.

18.1. No Waiver of Rights. The Company’s failure to exercise, or delay in exercising, any right under these Terms does not constitute a waiver of that right, nor does it prevent its later exercise.

18.2. Entire Agreement. These Terms constitute the entire agreement between the Company and the user in relation to their subject matter, superseding any prior understandings or agreements on the same matter.

18.3. Notices. Any formal communication under these Terms must be made in writing, to the email address associated with the user’s account, or, in the case of communications to the Company, to suporte@ryflux.com.

The Company may change these Terms on at least 1 (one) month’s prior notice to the user before the date on which the change takes effect. If the user does not agree with the change, they may cancel their subscription at any time, without penalty, under clause 14.2.

These Terms are governed by Portuguese law. The courts of the district of Lisbon have jurisdiction over any disputes arising, without prejudice to mandatory consumer protection provisions of law.

For legal matters, including notifications under clause 6.5, contact: suporte@ryflux.com